IST 511 – Day 3

07/23/2009 Leave a comment

Maybe the top lesson from today for me was that customers don’t want mediated services, they want to do it themselves.

This is not actually new at all to me. I see it at The Bank all the time; how many people do we see when the ATM goes down? (Answer: a lot who seem very confused).

Even working in a library, as a page; we were instructed that we needed to get people to talk to a librarian, because effectively we weren’t getting paid enough to deal with the public (this is what we were told). Sometimes we would say to ask a librarian, and you would see someone look defeated. Kind of a sad, “no, I’ll go find it on my own…” Read more of this post

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IST 511 – Day 2

07/22/2009 Leave a comment

Sometimes it’s all about how you present something. That is what today was about – between looking at the complexities of searching, copyright law, and the presentation from a couple of librarian/information architects from Razorfish. (Neat website by the way!) Read more of this post

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IST 511 – Day 1

07/21/2009 Leave a comment

So day one of class went well, let’s go with a couple of highlights!

    • The speakers had done some really influential and amazing things. One of them especially, who helped start the first literacy listserve! From there, and with its success, she ended up testifying before Congress that the internet was an excellent tool for learning, and now we have libraries wired across the country.
    • We started a group project, which may lead to us being funded to take our poster presentation to next year’s ALA conference! Motivation and competition, here we go!… Good group, great ideas, we’re hoping we get to move forward with our first choice today.

Speaking of today, I’d better go get some coffee and get to class!

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IST 601

07/20/2009 Leave a comment

My weekend in Syracuse was great! Any time you can spend two nearly eight hour days, on the weekend, in class, and not notice the time, is a success. Complicated sentence, basic sentiment. Read more of this post

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Some introduction

07/20/2009 1 Comment

I suppose I should probably introduce what’s going on here, for anyone who isn’t doing this all along with me. Read more of this post

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